Shipping policy
# Shipping Policy
**Effective Date: November 6, 2025**
At Healthy Herbie, we strive to deliver your supplements and health equipment quickly, reliably, and affordably across South Africa. Our shipping services are powered by Shopify, ensuring seamless integration with trusted local carriers like The Courier Guy, Aramex, and PostNet. This policy outlines our shipping practices to help you understand what to expect when ordering from us.
## 1. Shipping Coverage
- **Domestic Shipping**: We ship to all provinces in South Africa, including urban, suburban, and rural areas. Delivery is available to street addresses, PO Boxes, and private bags.
- **International Shipping**: Currently limited to select countries in Southern Africa (e.g., Namibia, Botswana, Lesotho). Contact us at info@healthyherbie.com for quotes and availability. International orders may incur customs duties and taxes, which are the responsibility of the recipient.
- **Remote Areas**: Additional surcharges may apply for deliveries to very remote locations. We'll notify you at checkout if applicable.
## 2. Order Processing and Delivery Times
- **Processing Time**: Orders are processed within 1-2 business days (Monday-Friday, excluding public holidays) after payment confirmation. We'll send a confirmation email once your order ships.
- **Delivery Estimates** (business days, excluding weekends and public holidays):
- **Major Cities (e.g., Johannesburg, Cape Town, Durban)**: 2-4 days.
- **Other Urban Areas**: 3-5 days.
- **Rural/Remote Areas**: 5-7 days.
- Total time from order to delivery: Typically 3-9 business days.
- **Note**: Supplements and health equipment are temperature-sensitive; we use insulated packaging where necessary to maintain product integrity.
## 3. Shipping Costs
Shipping rates (subject to change without notice) are calculated at checkout based on order weight, size, destination, and selected carrier. We offer:
- **Standard Shipping**: R80–R150 (flat rate for most orders under 5kg).
- **Express Shipping**: R150–R250 (1-2 day delivery to major cities).
- **Free Shipping**: On orders over R500 (standard rate only; excludes express and remote surcharges).
- **Bulk/Wholesale Orders**: Custom rates available—contact us for details.
All prices are in South African Rand (ZAR) and exclude VAT, which is added at checkout.
## 4. Tracking Your Order
- Once shipped, you'll receive an email with a Shopify tracking link and carrier details.
- Track your parcel in real-time via the provided link or our order status page on the website.
- If you don't receive tracking info within 3 business days, reach out to info@healthyherbie.com
## 5. Shipping Methods and Carriers
We partner with Shopify to offer flexible options:
- **Door-to-Door**: Direct delivery to your address (signature required for orders over R700).
- **Collection Points**: Free collection specified per order.
- **Fragile/High-Value Items**: Health equipment (e.g., fitness trackers) ships with added insurance and handling.
## 6. Potential Delays and Force Majeure
- Delays may occur due to high order volumes, public holidays, strikes, weather, or carrier issues. We'll notify you promptly if affected.
- In cases of force majeure (e.g., natural disasters), delivery timelines are not guaranteed, but we'll work to resolve issues.
- We do not ship on weekends or South African public holidays.
## 7. Returns and Exchanges
- **Shipping for Returns**: Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrect. Use our returns portal for a prepaid label (R50 fee, refundable if approved).
- **Return Window**: 30 days from delivery for unused supplements (unopened seals) and health equipment (in original packaging).
- **Refunds**: Issued within 5-7 business days after inspection, minus original shipping costs.
- **Faulty Items**: We'll cover return shipping and replacement costs. Contact us immediately with photos.
## 8. Compliance and Restrictions
- All supplements comply with South African Health Products Regulatory Authority (SAHPRA) guidelines.
- Health equipment meets local safety standards.
- We reserve the right to refuse shipments for prohibited items (e.g., controlled substances) or incomplete addresses.
- Age-restricted products (e.g., certain supplements) require ID verification at delivery.
## 9. Contact Us
Have questions about your shipment? Email info@healthyherbie.com or call +27847877305 (Mon-Fri, 9 AM-5 PM SAST). We're here to help ensure a smooth delivery experience.
By placing an order, you agree to this shipping policy. We reserve the right to update it with notice via our website. Thank you for shopping with us—your health journey starts with reliable delivery!